Summary - Business

Security is so important that it has to be addressed from the very first day you start planning your new franchise business. Over the years the franchise industry has developed security safeguards and operations that are highly effective and most franchisors now have as a matter of course well developed, tried and tested security procedures. There is now a very active Sec

According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product

urity Industry, which has grown up around this need for protection, and ranges from local, to large national and multi-national companies.

The most common security issue you will face every day can be the most soul destroying of all, and that is; Internal Theft by Your Employees. Your franchise employees are 15 times more likely to steal from you than are your customers, so y

; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.

Examples of combination products may in

ou need to thoroughly investigate the background of prospective employees for you franchise business. Check personal and credit references and most of all check with former employers, teachers, all referees and if possible the local police.

It is a challenge but, Promote a Theft-Free Culture while maintaining a friendly fun working environment. Your written company poli

lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.

cies should cover ethical behaviour, internal theft policy, what constitutes "internal theft" and provide this information in writing to each new employee of your franchise. Tell employees what will happen if anyone is caught stealing . . . not what can happen, but what will happen. These policies should be signed by all the franchiseses employees indicating that they und

here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe

erstand and agree to abide by them. Never be complacent because in my experience the sad fact is that dishonest employees account for two-thirds or more of theft.

On the administration side of your franchise business you also need to be vigilant.

Examine all invoices or supporting data before signing checks. You should have the bookkeeper attach to the check, all re

d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.

Combination pro

lated invoices.

Dual signature of checks should be required unless signed by you.

Don’t pre-sign checks and do inspect all pre-numbered check books to ensure that the checks are being used in sequence.

Check that your accountant or book-keeper, reconciles the bank account and credit card accounts monthly.

All cash should be kept in a safe

ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc

that is either on a time lock or is opened with dual keys one of which is kept off premises.

Robbery is one of the most horrific and frightening of all the franchise security situations it is also one of the crimes that can cause long term physiological damage to employees.
Robbery is classified as being any situation in which violence, or the threat of violen

easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi

e, is used to extort or take by force property or money.

As a franchise owner it is your responsibility to have a protection program, with adequate safeguards in place to ensure, as far as humanly possible, the safety of your customers, your employees and yourself.
Your franchisor should have recommended practices and training programs available and these should be gi

nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically

ven prominence in your own franchise training program. If for some reason the franchisor does not provide this then you can talk to your local law enforcement officers or use the services of professional security advisors.

Here are some of the precautions you can take to minimize the risk.

Be suspicious of anyone loitering outside especially if they seem deter

and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ

mined to avoid other patrons or people in the vicinity.

Maintain minimum cash register limits by skimming the cash and depositing in a secure drop safe. This procedure should be publicised.

Never leave the cash drawer unattended and lock it when away.

Leave the cash drawer open at the end of the day to show it is empty.

Be aware of what’s

ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi

going on outside as well as inside the franchise premises. If your business operates at night.

All outside lights should be turned on at dusk. It is a good idea to have the lights switched on automatically and the manager should check them at least daily.
Adequate lighting both inside and outside is a must. If there are any spots that are in

ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.

Following aspects would a

shadows take immediate steps to light them.

Eliminate possible hiding places outside. Take special notice of vehicles that have been parked for an unusual length of time in proximity to the franchise premises.

At the close of business all the franchise's employees should leave the store together, including the manager.

You are most vulnerable t

dd to the challenges in developing combination products:

Which markets to tap where the combination products can do fairly well?
Which combination prod

o a robbery when you take your deposit to the bank.

You should make daily deposits but most importantly don’t have a specific routine day after day – vary your travel routes and times.
Don’t make deposits after dark and on weekends if your banks night-safe is in a deserted area. Use a Security Company Pick-up Service instead.
When deliver

cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin

ing the bank wallet to the bank or night safe, carry it in a plain bag and don’t display it.

If you go alone you are an easy target, so don’t do it.

If the deposits are for a considerable amount using a Security Company Pick-up Service is essential.

Once a robbery is in progress you should understand that not only could your own life be in danger

tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen

but those of innocent bystanders as well, so don't try to be a hero.

Security Professionals will tell you to follow these guidelines.

If the person is armed assume they will use the weapon.
Be cooperative, do what is requested.
Don’t argue with the robber.
Don’t make any quick movements be deliberate in everything you do.

t?

As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel

Remain calm.

Make a mental note of; height, weight, type of speech accent or impediment, complexion, color of eyes, length and color of hair, any distinguishing marks, clothing, footwear, right or left handed, any jewellery.

Take note of any accomplices.

When the thief departs make a note of:

The direction of escape.
If th

ping new procedures for reviewing their safety, efficacy and quality.

Professional from academic institutions, pharmaceutical industries, health care indust

e thief used a car or motorcycle in the getaway try and note the make, model, color or license number or any other descriptive markings.

The number and description of any accomplices.

While waiting for the police to arrive write down everything you can remember while it is fresh in your memory. Have any witnesses do the same.

Since 9/11 many things have cha

y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products

nged and we are now faced with the real possibility that a Terrorist Act could be perpetuated against anyone of us or our business. You might say, "This will never happen to me" or "What has terrorism got to do with me"? And you may be right, but you need to be aware of the possibility, including the responsibility of Companies and Management.You could now be vulnerable t

.

As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de

o huge liability claims thanks to little-known government guidelines.
Guidelines for franchise businesses:*

Anticipate worst-case scenarios and set up response plans.
Find weak links in your franchise security and take steps to overcome them.
Set up response teams to coordinate recovery operations.
Develop and regular

elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.

Companies that provide selfless information through particip

ly test warning and communications systems.

Train all franchise staff in response procedures.

*This data is taken from the National Fire Protection Ass. Homeland Security Department.

We suggest you visit the Homeland Security Department’s web site where you will find many suggestions on how to protect your business.

Copyright 2006© - Walter Raleig

tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products

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Summary - Franchise Security – Why You Must Have It and What You Must Do

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